Last updated: 24 September 2026
This policy explains how returns, cancellations and refunds work for orders placed with Limerick 3D Print at limerick3d.com. It does not affect your statutory rights as a consumer under Irish and EU law.
Standard products from our shop
Many of our products are 3D printed after you order them, but products from our standard range (for example lamps, gifts and decorative items in the colours and options offered on the product page) are not made to your personal specifications.
If you are a consumer and bought a standard product online, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, tell us clearly by email at info@limerick3d.com within that period, including your order number. You then need to return the item to us within 14 days of telling us.
- Please return the item in the condition you received it, with its packaging where possible, and handle it only as you would in a shop. We may reduce the refund if the item has been damaged by handling beyond what was needed to examine it.
- Unless the item is faulty or incorrect, you are responsible for the cost of returning it.
- We will refund the price you paid, including the standard delivery charge you paid for the original order, within 14 days of receiving your cancellation. We may wait until we have received the item back (or proof that you have sent it) before refunding.
- Refunds are made using the same payment method you used for the order.
Custom and personalised items
Items made to your own specifications or clearly personalised for you – such as custom 3D printing, items printed from your own designs or files, and products with names, text or other personalisation – cannot be cancelled or returned for a change of mind once production has started. This does not affect your rights if the item is faulty, damaged or not as agreed.
Faulty, damaged or incorrect items
We check every item before it leaves us. If your order arrives damaged, faulty or is not what you ordered, please contact us as soon as possible at info@limerick3d.com with your order number, a short description of the problem and photos of the item and packaging. Please keep the item and packaging until we have resolved the issue.
Depending on the problem, we will offer a repair, a replacement or a refund, in line with your statutory rights. We will cover reasonable return costs for faulty, damaged or incorrect items.
3D printed items can show small layer lines and minor surface variations as part of the printing process. These are normal characteristics of the product and are not considered faults.
Local pickup orders
If you collect your order in Limerick, please check it when you collect it and tell us straight away if anything is wrong. Your cancellation rights and statutory rights described above still apply.
Cancelling before dispatch
If you want to cancel a standard order before it has been printed or dispatched, email us at info@limerick3d.com as soon as possible with your order number and we will cancel it and refund you in full.
How to contact us
For all returns, cancellations and refund requests, please email info@limerick3d.com with your order number. We will reply with the next steps and, where a return is needed, the return details.